Refund and Returns Policy

Refund & Returns Policy

TheLocalCoinShop.org
TheLocalCoinShop.org
4500 S State Rd 7, Fort Lauderdale, FL 33314, USA

Effective Date: May 13, 2026

At TheLocalCoinShop.org, customer satisfaction is important to us. Due to the fluctuating nature of precious metals, coins, bullion, currency, and collectibles markets, the following Refund & Returns Policy applies to all transactions unless otherwise stated in writing.

1. All Sales Final Policy

Most sales involving:

• Coins
• Bullion
• Precious metals
• Currency
• Collectibles
• Numismatic items

are considered final sale and are not eligible for refunds or returns.

Market prices for precious metals and collectible items can change rapidly, making returns impractical once a transaction has been completed.

2. Eligible Returns

In limited circumstances, returns may be considered if:

• The wrong item was received
• An item arrives damaged during shipping
• There was a verified error in the order
• The item materially differs from the product description

All return requests must be submitted within 3 business days of delivery or purchase.

3. Return Authorization Required

No returns will be accepted without prior authorization from TheLocalCoinShop.org.

To request a return authorization, customers should contact us with:

• Full name
• Order number or receipt
• Description of the issue
• Supporting photos if applicable

Unauthorized returns may be refused and returned to sender.

4. Condition of Returned Items

Approved returned items must:

• Be in original condition
• Remain unopened when applicable
• Include original packaging, certificates, and documentation
• Show no signs of tampering, cleaning, or damage

Items that have been altered, removed from protective packaging, or damaged after delivery may not qualify for refunds.

5. Non-Returnable Items

The following items are generally non-returnable:

• Bullion products
• Precious metals
• Special orders
• Consignment items
• Auction purchases
• Appraisal services
• Graded or certified coins after delivery
• Custom or personalized products

6. Shipping Costs

Unless the return is due to our error:

• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs
• Customers assume responsibility for safely packaging returned items

We strongly recommend insured and trackable shipping methods for all returns.

7. Refund Processing

Approved refunds may be issued through:

• Original payment method
• Store credit
• Exchange

Refund processing times may vary depending on payment providers and financial institutions.

We reserve the right to deduct applicable fees, shipping charges, market losses, or restocking costs where permitted by law.

8. Order Cancellations

Orders may not be canceled once payment has been processed and pricing has been locked.

Because precious metals markets fluctuate continuously:

• Cancellation requests may be subject to market loss fees
• TheLocalCoinShop.org reserves the right to charge cancellation and restocking fees

9. Lost or Delayed Shipments

Once orders are transferred to the shipping carrier, delivery timelines are outside our control.

If a shipment is lost or damaged:

• Customers must notify us promptly
• Claims may need to be filed with the shipping carrier
• Insurance claims may require additional documentation

We will reasonably assist customers with claims involving insured shipments.

10. Fraud Prevention

To protect customers and our business, we reserve the right to:

• Refuse suspicious transactions
• Delay shipments for verification
• Cancel orders involving suspected fraud
• Require identification for certain transactions

Chargebacks or fraudulent disputes may result in account restrictions and legal action.

11. Contact Information

TheLocalCoinShop.org
4500 S State Rd 7
Fort Lauderdale, FL 33314, USA

Website: TheLocalCoinShop.org